Unexpected serious outcome
Help understanding the documented sequence surrounding serious harm or an unexpected death.
For patients and families
When something in care does not make sense, you deserve a clearer picture.
An independent review can help organise the facts, identify unanswered questions and prepare you for a more informed conversation with the healthcare provider, regulator or legal adviser.
IndependentObjective review outside the care organisation
Systems-focusedCare processes, communication and technology
Privacy-consciousNo patient identifiers in the first enquiry
Plain languageClear findings without unnecessary jargon
Situations we can review
Start with the facts, not the fear.
The service examines healthcare systems, documentation, communication and medical-technology issues. When a clinical standard-of-care opinion is required, an appropriately licensed clinician must be engaged.
Delay or missed escalation
Review of timelines, referrals, handovers, test follow-up and escalation processes.
Medication-related incident
Organisation of available records around prescribing, dispensing, administration or monitoring concerns.
Medical-device incident
Specialist review of equipment, maintenance, accessories, alarms and user interaction.
Discharge or care transition
Review of instructions, communication, follow-up arrangements and continuity of care.
Elder or residential care concern
Structured review of falls, monitoring, documentation, communication and safety controls.
How it works
A calm, structured review of a difficult experience.
The initial enquiry contains no identifying health information. Detailed records are requested only after suitability, authority, scope and secure transfer arrangements are confirmed.
Confidential assessment
Discuss the concern in general terms and determine whether the service can help.
Authority & scope
Confirm consent or legal authority, complete conflict checks and agree the review question.
Evidence review
Organise the available records, reconstruct the timeline and examine relevant system factors.
Findings & next steps
Receive a plain-language report, focused questions and appropriate referral recommendations.
Patient & family fees
Clear fees before the review begins.
Choose the level of support that fits your question and the records available. We confirm the exact scope and written quotation first; package limits apply to pages or professional hours, whichever is reached first.
Suitability Call
Complimentary
15 minutes • no records reviewed
- Brief, non-identifying discussion
- Confirm whether the service may be suitable
- Explain possible next steps
Case Clarity Consultation
TT$750
60-minute consultation
- Clarify the concern and review goal
- Identify the most useful records to request
- Fee credited to a review package booked within 7 days
Preliminary Case Review
From TT$2,500
Up to 100 pages or 4 professional hours
- Concise chronology and document review
- Key gaps and focused questions
- 30-minute findings debrief
Standard Incident Review
From TT$5,500
Up to 300 pages or 10 professional hours
- Detailed timeline and evidence gaps
- Systems and technology observations
- 6–10 page report and 60-minute debrief
Comprehensive Incident Review
From TT$9,500
Up to 600 pages or 18 professional hours
- Complex evidence and multi-provider review
- Evidence map and systems analysis
- Comprehensive report and 75-minute debrief
Complex or Multi-Facility Review
From TT$12,500
Individually scoped
- Large or fragmented record sets
- Multiple facilities, providers or event stages
- Written scope, milestones and quotation
All prices are in Trinidad and Tobago dollars. “From” fees may increase when the record volume, complexity, urgency or required expertise exceeds the stated package scope.
Optional support
- Additional professional timeTT$650/hour
- Standalone medical-device reviewFrom TT$4,500
- Medical-device review added to a packageFrom TT$2,500
- Complaint preparation support (non-legal)TT$1,500
Meetings, timing & specialists
- Provider meeting preparationTT$750
- Virtual meeting support, first hourTT$1,200
- Expedited review, subject to availability+35%
- On-site travel or external expertsQuoted separately
Payment terms: the Case Clarity Consultation is paid when booked. Preliminary and Standard reviews are 50% to begin and 50% before the final report. Comprehensive and Complex reviews are generally 40% to begin, 30% at an agreed milestone and 30% before the final report. Work begins after consent or authority, conflict checks, signed terms and required records are received. One round of factual corrections is included. New records or work outside the agreed scope may require a revised quotation. VAT applies if legally required.
What you receive
A useful record of what is known—and what still needs an answer.
The scope depends on the available evidence and the question you need answered. Fees are confirmed before work begins.
- ✓Chronology of the care experienceA clear sequence drawn from the information supplied.
- ✓Evidence and information-gap mapWhat is documented, missing, inconsistent or still to be verified.
- ✓Systems and technology observationsRelevant communication, process, control and equipment factors.
- ✓Questions for the healthcare providerFocused questions for a meeting, written complaint or records request.
- ✓Referral guidanceWhen a lawyer, licensed clinician or official complaint body may be needed.
Clear professional boundaries
Independent review—not a promise of blame or compensation.
The purpose is to help you understand the available information and prepare an informed next step.
- This service does not provide emergency care. Contact the appropriate emergency service if anyone is currently at risk.
- It is not medical diagnosis or treatment advice. Clinical opinions must come from an appropriately licensed clinician.
- It is not legal representation. Questions about negligence, liability, limitation periods or compensation require a lawyer.
- It does not replace an official process. Hospitals, Regional Health Authorities, the Ministry of Health and professional regulators maintain their own complaint procedures.
Confidential first enquiry
Tell us what you need help understanding.
Provide only a general, non-identifying description. We will respond by email to arrange a confidential assessment and explain the next steps.
Do not include or attach medical records.
Do not enter a patient’s name, date of birth, address, medical-record number, photographs or other identifying health information in this form.
Do not enter a patient’s name, date of birth, address, medical-record number, photographs or other identifying health information in this form.
Common questions
Before requesting a patient or family review.
Can I request a review for another adult?
An initial general enquiry is welcome, but identifiable records can only be reviewed after the patient’s written authorisation or appropriate legal authority has been confirmed.
Can the review prove medical negligence?
No. Negligence and legal liability are legal determinations. The review can organise the evidence, examine systems and technical factors, and identify where independent clinical or legal expertise may be required.
Will you tell me whether the treatment was medically correct?
Not unless an appropriately licensed clinician is separately engaged for that purpose. The core service focuses on records, timelines, communication, healthcare systems and medical-technology evidence.
How are medical records transferred?
Records are requested only after the engagement is accepted, authority and scope are confirmed, and secure transfer arrangements are provided. Do not send records through the website form or ordinary email.
How much does a review cost?
A 15-minute suitability call is complimentary, a 60-minute Case Clarity Consultation is TT$750, and written review packages start at TT$2,500. The exact scope and fee are agreed before work begins. See the patient and family fee schedule for package limits, add-ons and payment terms.